Why Tipping Is Killing Hospitality
We live and die by our people, yet built an industry on their instability. Time to pay living wages and let sincere generosity breed generosity.
John N. Wilson
John is a builder and mentor who believes leadership is a responsibility, trust is sacred, and the greatest measure of success is helping others rise.
breakthrough
The Andes Mint Solution
Most brand experiences are forgotten within hours. Some stick for decades. What makes the difference?
breakthrough
Simple ≠ Easy
We confuse easy (familiar, low effort) with simple (few moving parts). This creates complexity debt that compounds. True simplicity requires ruthless subtraction.
The Mirror Problem
Why we can't see our own blind spots (and what to do about it)
physics
The Physics of Breakthrough: Why Small Actions Create Exponential Results
Each hammer blow transmits energy into the stone's molecular structure, accumulating in an invisible reservoir. The breakthrough isn't caused by the final blow; it's the inevitable release of all that stored energy reaching critical mass.
The Most Expensive Thing You'll Never Sell
This is the most expensive thing you'll never see on a balance sheet: the moment someone decides you don't understand them or their world. The most expensive mistake you can make is failing to recognize the person in front of you as the hero of their own story.
Leadership
Seeing Around Corners: The Power of Perspective
The smallest change in perspective can transform entire outcomes. Someone once said, 'If you don't have leverage, create it.' That's the ultimate perspective shift; refusing to accept apparent limitations and instead asking what you're missing.
Leadership
The Connector's Edge: How Curiosity and Care Outperform Strategy Alone
Great leaders do more than analyze data. They connect patterns others miss. With curiosity and genuine care, they anticipate change, build trust, and guide teams through complexity with clarity and resilience.
Business Philosophy
The Price of Getting It Wrong
Cutting corners feels efficient in the moment, but the bill always comes due with interest. The real cost of getting it wrong is not the mistake itself, it is the chain reaction that follows. Quality is not a luxury; it is the smartest financial choice when measured over time.
90-Minutes at a Time
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men." — Herman Melville There's something quietly magical about 90 minutes. It's the gentle arc of a feature film, the rise and fall of a concert set, the unhurried rhythm of
Beyond the Fear: How AI Creates Business Growth Without Job Displacement
“AI won’t replace humans—but humans with AI will replace humans without AI.” ~ Karim Lakhani, Harvard Business School The conversation around artificial intelligence in business often starts with the same concern: “What happens to our jobs?” It’s a natural fear, but one that misses the bigger picture of
You Don’t Get to Quit. They’re Counting on You.
A letter to myself, and to anyone else who’s been here The Weight You don’t get to quit. They’re counting on you. That line has been with me for weeks now, settling into my thoughts like smoke that won’t clear. It finds me in the quiet